Refund policy

Monthly plans and cancellation

Paid plans are billed monthly in advance. You can cancel anytime from the billing page in the dashboard. Your plan stays active until the end of the period you paid for, then your organization moves to the Free plan. Nothing is deleted: backups already in your bucket stay there.

Refunds

If the Service didn't work for you, for example the agent couldn't protect your database and we couldn't fix it, email [email protected] within 14 days of the charge and tell us what happened. We'll refund that charge. Other refund requests are at our discretion, and we try to be fair.

Refunds are issued through Polar, our merchant of record, to your original payment method. Your bank may take a few business days to show it.

Plan changes

Upgrades and downgrades are prorated by Polar. Your statutory rights, such as consumer withdrawal rights where they apply, are not affected by this policy.